Delivery Policy

Last updated: [add date if needed]

This Delivery Policy explains how orders are processed, shipped, and delivered when you make a purchase from commerce1.thebossmanor.com.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed or shipped on weekends or public holidays.

  • Orders placed after 4:00 PM (WIB) will be processed on the next business day.

If we experience a high volume of orders, processing may be delayed by a few days. In such cases, we will notify you via email.

2. Shipping Methods & Delivery Time

Delivery times are estimates and may vary depending on location and courier service.

Domestic Shipping (Indonesia)

  • Standard Shipping: Estimated 3–7 business days

  • Express Shipping (if available): Estimated 1–3 business days

International Shipping (if available)

  • Estimated 7–21 business days, depending on the destination country and customs clearance process.

Delivery times may be affected by factors beyond our control, including weather conditions, courier delays, or customs inspections.

3. Shipping Costs

  • Shipping fees are calculated automatically at checkout based on destination, package weight, and dimensions.

  • Any customs duties, import taxes, or additional fees for international shipments are the responsibility of the customer.

4. Shipment Tracking

Once your order has been shipped, you will receive a tracking number via email or WhatsApp (if provided).
You can track your shipment directly through the courier’s tracking system.

5. Delivery Delays

While we strive to deliver orders on time, delays may occur due to:

  • Courier operational issues

  • Weather conditions

  • Peak seasons (sales, holidays)

We are not responsible for delays caused by third-party shipping providers, but we will assist you in tracking and resolving issues where possible.

6. Damaged, Lost, or Missing Packages

  • Damaged Items:
    If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the package and product.

  • Lost or Missing Packages:
    If your tracking status shows delivered but you did not receive the package, please contact us within 3 business days so we can investigate with the courier.

Claims submitted after these periods may not be eligible for resolution.

7. Incorrect Shipping Information

Please ensure your shipping address is complete and accurate.
We are not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.

8. Contact Information

If you have any questions regarding this Delivery Policy or your shipment, please contact us through the contact details available on our website.